Passenger, Student Travel Safety Plan

Safety On Tour

Safety And Preparation Are Critical Components Of GO Educational Tours’ Mission.

GO has laid-out a plan for contingencies occurring when passengers (youth grades 6 to 11 and Jr. college age, 11 to 18) are travelling with their teachers and schools.

Our  internal contingency plan goes into action once it is triggered by a call on a notice during a trip. We have set protocols and responses and the team is trained to support the group on the ground and also for other logistical needs.

These trips are an extension of the school coverage as they are structured and planned by the school and led by their teachers or administration.

The rules and regulations of these schools apply as if they were on school grounds and so must be adhered to by the students, staff and GO staff also.

If your school has specific rules our staff will honor and follow them. For example if some schools do not allow for baseball caps, our GO Leaders will not wear one. We do however, encourage them to wear a hat during long days outside and so bucket hats may be a substitute in such cases.

Our tours will be accompanied by a GO tour leader (GL) unless the organizers demand so. Our GO Leaders will be trained in these contingencies and will be trained in basic CPR and first aid training and receive a background check.

GO takes travel safety seriously. We have contingency plans in place to deal with most foreseeable occurrences.

All our passengers will receive a green silicon bracelet with a toll free number on it to our travel emergency line.

Our office staff is well aware of these and our GO Leaders with you make sure that all the students on the tour are well versed and informed of the procedures.

Ultimately preparation is the key. Before and during the tour the group will be reminded of the actions and procedures in case something should happen.

Our Go Tour Leaders and office team will put safety first and foremost and a daily safety briefing will be reviewed with the students.

Each tour day starts and ends with safety in mind.

Travel Safety During The Trip

Contigency Action Plan

Safety Is A Primary Concern For GO Educational Tours. And So We Work Hard To Our Safety Plan Is Ready For Any Contigency That Can Arise During A Tour.

Our years of experience has prepared us to deal with certain situations that can happen during a tour. We work hard to make the tour a smooth experience but occasionally unexpected situations may happen. How we prepare as a company shows how we take this seriously.

We understand parents let their children travel and we want them to be reassured we do our job well and we apply our principles from beginning to end. Safety is not a selling feature.

Every Day With The Group Starts With A Safety Review .

This CAP plan is design in case of the following events:

  • A student passenger gets lost
  • A passenger injury

Students will be briefed at the beginning and during the tour by their GO Leaders and should you elect not to have a GO Leader (GL) on your tour with you, these guidelines should be given on a daily basis to your group.

Also each student will be provided with a silicon wristband with an emergency number.

If a Passenger Gets Lost

It is a minor event that can be dealt with effectively using a simple the recovery procedure. Usually it is due to basic loss of bearing or straying from the group. During the course of the tour the GL will repeat the safety rules. When free or exploration time is granted to the students  a very clear perimeter is defined. Or if it is an attraction or museum visit , an appointed time and meeting point is set.

The student count is always important. The organizers and teachers and chaperone must insure that a proper count is done before moving on to the next activity on the itinerary.

For example: In Manhattan if we are in Times Square we would stop at a very wide area (usually close to 42nd Street and Broadway). Many landmarks are clearly visible.  A clear message is given by the GO Leader to stay (for example ) on Broadway up to 50th st and then back down to 7th avenue.

  • Once it has been determined a passenger is lost, the group must stop. The GO Leader, chaperones and/or organizers must then start the recovery procedure
  • Call the GO travel emergency line
  • Indicate who is lost and approximately where

All students will have been given the silicon bracelet (it will be mandatory to wear it during the tour and optional after the tour is complete).

Once lost, the student must then immediately call this travel emergency (toll free of course) number.

It is better to call this number and not the teachers and parents. The first call must be to this emergency number so that we may begin the recovery process.

The students will have been briefed by the GL  but the GO office staff will ask the following questions:

Lost passengers are instructed to get to a safe, public place and stay calm. Being calm allows us to think clearly and focus on the task and get the situation resolved rapidly.

  • Go to a public place; restaurant, museum, attraction, store, etc.
  • Stay with an adult
  • Ask for a phone to make a toll free call
  • Tell them you are lost and have strayed from your tour / school group
  • Where are you located?
  • Are you safe?
  • Are you alone?
  • Is there a police or security officer near-by?

He/She will be instructed by our GO staff not to move and stay on the phone as we contact our GL or the Tour leader.

Once the location is determined the GO Leader will go with another teacher to recover the lost student.

If There is a Passenger Injury

Depending on the nature of the injury and if you feel it is critical, at all times call 911.

The key is not to make the situation worse. Stay calm and focused.

Depending on where you are (and you should be with a friend in group of 4 ) go to a safe place or find an adult in a public place.

– Indicate you are with a tour / school group and indicate the number on your wrist band
– The name of your school

If it is a minor injury and you are not with the group, follow these steps

Occasionally groups have structured free exploration time . If during free exploration time a  passenger should get injured, if mobility is not an issue the  passenger is instructed to get to a safe, public place:

  • Go to a public place; restaurant, museum, attraction, store, etc.
  • Call attention to an adult and stay with an adult
  • Tell them you are injured  and that you are part of a tour / school group
  • Ask for a phone to make a toll free call and or ask them to make the call
  • Call the emergency travel hot line on your bracelet

The following information will be needed

  • Where are you located?
  • Are you safe?
  • Are you alone ?
  • Is there a police or security officer near-by?

He/She will be instructed by our GO staff not to move and stay on the phone as we contact our GL or the Tour leader.

The tour leader once the place is confirmed will go with another teacher to stay with the injured student.

Daily Safety Review

GO Educational Tours daily safety review briefing.

At GO we start each day with safety on our mind. Juice, toast and a good safety review to get us going for the day are all part of the job.

Here’s an overview of some points we review daily.

  • Listen to all instructions when the briefing begins
  • In the motor coach- always stay seated. You can talk, text, IM, chat, skype, think, write poetry, ponder, reflect, read and yes, even look-out the window where live in 3D some pretty cool stuff is going on. But you have to remain seated.
  • When traveling at night, never take flash pictures – the glare can distract or even blind the driver and cause an accident.
  • In larger cities, like New York, be mindful of your smartphone. There has been a rash of thefts (right out of your hand while taking a picture).
  • Always stay with your group, never stray away until specific instructions are given ( don’t go into a store because you saw something you might want)
  • Listen carefully to the instructions when going to an attraction, site or museum
    • meeting times
    • meeting points
    • what to see and explore and have fun
  • When walking on city streets, personal mobile time, never run, especially when on sidewalks and intersections.
  • No pushing and shoving, especially on city streets
  • Never- ever- cross at a red light, even if there are no apparent cars.
  • The buddy system. No, not the ‘hey buddy’ system. It’s the keep an eye for your friend, pal, BFF system.  Making sure you are looking out for their stuff, backpack, money etc. as they do for you.
    • Always have a travel buddy and buddy duos ( 2 sets of buddies )
  • During exploration time, make sure you practice the buddy system as per above and never stray from the boundaries of the indicated perimeter
  • In the hotel never leave the room and never open the door without asking who is there first and clearly identifying the person at the door
  • Never let anyone in unless a teacher or chaperone is present.
  • When going to a public restroom always be with your buddies. They can wait for you at the door but make sure your wing-man/girl is with you.
  • If the itinerary calls for a subway ride pay careful attention to the instructions: always stay as a group, we all go in the same subway car, we pay attention to the cues ass to when to exit. We all exit at same station- we step of the car, take a few steps to get out of the way of those entering and wait. We will count everyone once out. Your GO leader will give very clear instructions and really demand all of you attention for this.
  • If you should need to go to an ATM, always do so when accompanied by a teacher or an adult
  • Always wear your GO Educational Tours silicon bracelet or lanyard.
  • If you get lost-go to a responsible adult (security person, police etc.) say you have been separated from your group, ask to make a toll free call call the toll free number – our office will instruct you to remain where you are. We will go to you.
  • Have fun and be vigilant

Teachers, chaperones  and tour organizers will be offered various formulas on tour regarding how to conduct their tours with their students. Some teachers prefer close, tight knit groups, while others prefer dividing into smaller groups to explore.

In these cases, when divided into smaller groups, we suggest one teacher per group, small groups of 4 students minimum AT ALL TIMES (we will explain below).

A specific perimeter will be indicated. For example, historically in Times Square, the group would be given a specific meeting point (42st and Broadway at an appointed time).

The perimeter would be :

  • 42nd st to the South
  • 53rd st to the North
  • Broadway to the West and
  • 7th ave to the East

Each destination and location would have a different set of instructions and perimeters based on the time of day and time available.